Jul 10th, 2018. 1 min read
Production Incidents Management
Every time we detect a production incident at monday.com we note it in Production Incidents board. The information we update includes the incident title, who took care of the incident, the date it happened, time to resolution, root cause, which service affected, incident severity, status and more.
Getting started tips
We are using the following template in incident conversation to provide more details about the incident and the action items we should do to prevent it from happening next time:
1. Incident Summary
2. Steps we took to solve the issue
3. Affect on users
4. What could we done differently?
5. Action Items
"It helps us reduce production incidents by constant improvement"
Why we love this template
It is simple, but very powerful.
We keep track of production incidents volume as its our KPI for improvement and implement action items.
Without this template I would
Loose track of production incidents and won't be able to tackle the action items to fix them.
Hi I'm David Virtser from monday and this was my story
Hi I'm David Virtser from monday and this is my story, check it out